Khalaghor Privacy Policy — Our Commitment to Protecting Your Data

Khalaghor needs to collect certain information to provide services on the platform. This data falls into two categories — what you provide directly and what is collected automatically.

Information you provide directly:

• At registration: name, date of birth, mobile number, email address
• During KYC verification: national ID number or passport, proof of address
• At the time of payment: mobile banking number (bKash/Nagad/Rocket)
• When contacting support: your message and description of the issue

Automatically collected information:

• Device information: device type, operating system, browser
• IP address & approximate location
• Time spent on site and pages viewed
• Game history and transaction records

Khalaghor uses your information only for the purposes listed below. Your data is never used for anything beyond what is stated here.

• Account management: To create, verify, and keep your account secure
• Service delivery: For gameplay, deposits, withdrawals, and bonuses
• Contact: For important updates, transaction confirmations, and support
• Security: To prevent fraud, money laundering, and unauthorized access
• Improvements: To analyze and improve the platform experience
• Legal obligations: To provide required information to regulatory authorities
• Responsible gaming: To identify problematic gaming behaviour and provide support

We will always obtain your consent before sending promotional messages. You can opt out of promotional communications at any time.

Khalaghor never sells your data. However, limited data may be shared with trusted partners in certain cases:

• Payment processors: bKash, Nagad, Rocket — only the information required to complete the transaction
• Game providers: Only the minimum data necessary to run the games properly
• Legal authorities: When required by a court order or mandatory request from a regulatory authority
• Fraud prevention services: Partnered with specialist services for account protection

Khalaghor uses cookies and similar technologies on its website and app to enhance your experience and ensure the site functions properly.

Types of cookies we use:

• Essential cookies: Maintaining login sessions and ensuring security — these cannot be disabled
• Performance cookies: To understand site load speed and identify performance issues
• Functionality cookies: To remember your language preferences and settings
• Analytics cookies: To understand which parts of the site are used most (no personal data involved)

You'll be informed about cookies the first time you visit the site. You can disable non-essential cookies through your browser settings, though some features may not work as a result.

Protecting Your Privacy Khalaghor Operates under a multi-layered security framework:

• 256-bit SSL/TLS encryption: Active across all data transmissions
• Encrypted database: Stored data remains encrypted at all times
• Two-factor authentication (2FA): An extra layer of security for your account
• Regular audits: Regular audits by third-party security experts
• Staff training: Only authorised staff can access data on a need-to-know basis
• Data backup: Regular backups are maintained at secure off-site locations

How long we keep your data: Data is retained while your account is active and for a legally required period thereafter. Following account closure, necessary legal data is kept for up to 5 years and then securely deleted.

You have several important rights regarding your data on Khalaghor:

To exercise these rights support@khalaghor.appto email us or reach us via live chat. We are required to respond within 30 days.

Khalaghor is strictly for users aged 18 and above. We do not knowingly collect or process personal information from anyone under 18.

If we receive information that an underage individual has created an account, we will immediately close that account and delete all associated data.

Khalaghor may update this Privacy Policy when necessary. If changes are made:

• A new version will be published on the website and the "Last Updated" date will change
• For significant changes, a notification will be sent to your registered email
• Continued use of the site after any changes will be considered acceptance of the updated policy

Previous versions are kept in our archive — contact support if you need to access them.

For any questions, concerns, or to exercise your rights regarding this privacy policy, please contact us through the following:

To learn more, visit our Terms & Conditions and Responsible Gaming View page.